Protecting Users’ Privacy

Appsee’s terms of service prohibit app publishers from sharing any personal and sensitive data with Appsee. The Appsee SDK automatically hides sensitive data such as input fields, password fields and camera views.

If your app contains personal and sensitive data (PSD) that is not contained within an input field, you must actively mask it. The Appsee SDK contains a special call for masking UI elements.

Please refer to the markViewAsSensitive API call for iOS and Android. With this API call you’ll be able to mask a specific element in your app from being tracked/recorded by the Appsee SDK.

If your app is not a native iOS or Android app, you can simply call the pause() method to freeze the recording before the user enters a sensitive area, and resume() once the user leaves the sensitive area. For more details, please read our SDK API Reference for iOS or Android.

Remote Configuration

In addition to the API calls available in the Appsee SDK, the Appsee Account Owner can utilize two methods of dealing with personal and sensitive data:

  • Blacklisting screens – This method will mask ONLY the screens that are chosen by the Account Owner.
  • Whitelisting screens – This method will mask ALL screens from being tracked/recorded except for those chosen by the Account Owner.

To use either of the two methods via Appsee’s dashboard UI, please navigate to: Settings > Video Recording > Advanced Settings > Sensitive Data Collection and select either “Capture Only These Screens” or “Don’t Capture These Screens” to whitelist or blacklist respectively.

If you have any questions regarding privacy, please contact us.

If you need to delete any sessions or videos from Appsee, please contact Support at support@appsee.com or your Customer Success Manager.